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The Catalina Islander
Avalon, California
February 10, 2017     The Catalina Islander
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February 10, 2017

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i 9 Many changes have been made due to last year's patient survey BY JUDY HIBBS FOR THE ISLANDER In March 2016, Jason Paret, CEO contracted with Press Ganey, an industry leader in measuring and evaluating hospital perfor- mance, to know "what we do well and what needs to change." Patients are asked to grade their most recent he~ilth care experi- ences in the emergency depart- ment, physician's office, laborato- ry, radiology and physical therapy. This information has revealed that there's work to be done. Challenges in the consistency of staffing at the medical group office have been met with the hiring of a new permanent family prac- tice physician, Dr Aimee Warren. Feedback about the appearance of the clinic lobby motivated CI/kTIC to paint, put in new flooring and upgrade the reception area fur- nishings. Concerns about long "wait times" made the staff set a goal of 15 minutes from arrival to care (and stay close to achiev- ing it). Other recent steps taken for bet- ter communication and enhanced customer service are reflected in rising scores and positive com- ments from patients. CIMC is still listening. In appreciation, Hamlin and the Clinic staff are giving a small gift back to patients who are helping CIMC achieve new benchmarks. Basil seedling packets are a token of CIMC's efforts to "grow" the level of-medical care and patient satisfaction to the high- est possible levels. The public is invited to pick up a seed package from the clinic lobby on their next visit or during regular operating hours (8 a.m. - 5 p.m. Monday - Friday). Follow the directions: (Put the pellet in water until it swells up, then place it in a cup. Tuck the basil seeds in the top, keep them moist and wait for them to grow.) CIMC continues to respond to patient feedback and wants to hear more about how patients feel. What could CIMC do to make a medical appointment be an excel- lent experience? What services can CIMC provide to more fully meet the needs of the community? After an emergency room visit or an appointment in the Medical Group Office, laboratory, radiol- ogy or physical therapy, a percent- age of Catalina Island Medical Center patients will receive a brief questionnaire. An online link or a written survey in the mail will give residents and visitors the opportu- nity to share their thoughts and feelings about how CIMC is doing and what needs improvement in areas such as quality of care, effi- ciency of services, communica- tion, safety and overall patient satisfaction. If you receive a patient sur- vey please reply promptly. It Patiens who take the new Catalina island Medical Center survey get basil seedling packets as atoken of the hositpal's commitment to "growing" or improving patient care. Courtesy photo only takes a few minutes and the insights and comments you share will pinpoint areas that may need effort, resources and positive change. CIMC also wants to rec- ognize staff memberS who have given excellent service and appre- ciate that information as well. All responses are reviewed but remain strictly confidential. Just as the basil seedlings will grow, CIMC wants to nurture and serve its residents and visitors by providing excellent care in a setting that promotes health and wellness. To make an appointment in the Medical Group Office, please call 310-510-0700. For other ques- tions about medical services or to speak to someone about a concern, please call 310-510-0700. CIMC is listening and cares about each patient's needs. Catalina Island Medical Center's mission is to provide the highest quality health care to each individual and improve the overall health of the community. Patients: tell us what you think. It's a team effort to help make island health care better for future patients and their families. Cal il d Chamber of Commerce & Visitors Bureau February Chamber "Fixer" The Catalina Island Chamber of Commerce and Southern California Edison invite you to attend a free Let's Get Down to Business Come join us and take part in an informative session on the latest energy efficiency solutions. Learn how Southern California Edison can help you pay for equipment upgrades to your business through rebates and special incentives. Find out how to take control of your energy usage through Southern California Edison's online energy management tools. Network and hear best practices from business leaders in your community. Who Should Attend: Foodservice professionals, business owners, consultants, managers, dealers/equipment representatives. 2 ] Friday, February 10, 2017 THE CATALINA ISLANDER